Representative APR Example
£350 borrowed for 30 days. Total amount payable by one repayment: £434.
Total interest payable by one repayment: £84. Representative APR 1223.6% (Variable)
0 Day(s)
Interest : £0
Repayment : £0

Complaints Policy

Payday Castle is committed to providing quality services to individuals that visit our site. But if you are unsatisfied with any of our services and want to file a complaint then forward it to us without any hesitation. You may not be able to borrow a loan directly from us, but we assure to provide complete assistance required to locate a suitable deal by a suitable lender.

How to file a complaint?
You may at any time contact us if you need to make a complaint regarding any features or regarding use of this website.

Make sure you have provided complete detail of your complaint. Also specify the best time to contact you and the mode of communication you prefer.

How will we handle complaints?
Below we have mentioned the various ways we will handle the complaints we receive.

  • After you have filed your complaint we will provide you receipt of acknowledgement immediately.
  • We will try to provide you a resolution as soon as possible.
  • You will be kept updated about the progress on a regular basis as we attempt to resolve your complaint as early as possible.
  • If you are still not happy with the offered resolution then resend your complaint and we will re-evaluate it again.
  • The FOS has set a period of 8 weeks for lending companies to provide you final response to the complainant.
  • Once the investigation is complete you will be provided with the final response where our decision and a summary will be included.

The operator of this website is not a lender and does not make credit decisions. The information you provide will be used in securing you a payday loan with one of our carefully selected panel of leading Payday Loan Lenders in UK. The personal, financial and employment information that we collect is stored electronically during the duration of the application and is removed from our system upon acceptance from the lender.

Please note that payday loans are meant to be used for short term financial emergencies and are not designed to provide long term solutions

We expect you to repay your loan on the date agreed, so if you do not think you are in a position to make your repayment, please do not apply with us in the first place. It is not worth risking your credit rating for such a small amount.

Authorised and regulated by the Financial Conduct Authority.
Authorisation can be checked on the Financial Service Register at
Credit Broking: Authorisation Number FRN740122
Data Protection Reg No: ZA123718


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Pervasive Web Solutions
Room G49, Lakeside House, 1 Furzeground Way,
Stockley Park, Uxbridge, Middlesex, UB11 1BD
Warning: Failure to meet your repayments can have serious financial consequences. For help, go to